Shipping and Returns

In order to avoid errors, please be sure to list catalog number, complete item description, and exact quantity desired. Please mark all confirming orders as "CONFIRMING" to avoid duplication and unnecessary charges. All orders are shipped F.O.B. Newport Beach, California, plus sales tax where applicable. Customs brokerage fees and duty, if applicable, become the responsibility of the customer. Customer takes legal possession as soon as merchandise is delivered to a common carrier. Our terms are net 30 days unless quoted otherwise.

Returns and Credits

Used instruments are not returnable for credit. If you wish to return an unused instrument, please contact AROSurgical for authorization before doing so. Any returns not authorized in advance will be rejected by our shipping department and returned at your expense. Unused instruments can be returned or exchange within 30 days of the invoice date. Instruments must be returned in their original packing, and shipping charges must be prepaid. Any unused instrument returned without its original packing may be subject to a 25% restocking charge. The invoice number and reason for return must be indicated. After examination, defective instruments will be immediately replaced at no charge. Instruments ordered in error and returned for exchange may be subject to a 25% restocking charge, plus the shipping charges originally incurred.

Orders for custom-made instruments are non-cancelable, non-returnable and non-refundable.

Etched instruments are non-returnable and non-refundable.

Exceptions: Sterile packaged items cannot be accepted for return unless they are defective, in which case the AROSurgical" will replace them.